Refund Policy

At Wing Snob, we are committed to providing exceptional food and outstanding customer service. We understand that sometimes things don't go as planned, and we want to make sure you're completely satisfied with your experience.

This refund policy outlines the terms and conditions under which refunds may be requested and processed. Please read through this policy carefully to understand your rights and our procedures.

To be eligible for a refund, the following conditions must be met:

• Time Frame: Refund requests must be made within 24 hours of order completion for delivery orders, or before leaving the premises for dine-in orders
• Valid Reason: Refunds are granted for food quality issues, incorrect orders, missing items, or service-related problems
• Proof of Purchase: Original receipt or order confirmation must be provided
• Food Condition: For food quality issues, the item should be substantially uneaten (at least 75% remaining)
• Order Verification: We may need to verify your order details and the specific issue experienced
• Communication: You must contact us through official channels (phone, email, or in-person) to initiate the refund process

The following items and situations are not eligible for refunds:

• Consumed Food: Items that have been substantially consumed (more than 25% eaten) cannot be refunded
• Personal Preference: Refunds will not be provided if you simply don't like the taste or spice level you ordered
• Special Promotions: Items purchased during special promotions or with discount codes may have different return terms
• Gift Cards: Purchased gift cards cannot be refunded unless required by law
• Late Claims: Refund requests made after 24 hours (delivery) or after leaving the premises (dine-in)
• Third-Party Delivery: Orders placed through third-party delivery services must follow their respective refund policies
• Catering Orders: Large catering orders have special terms and may require 48-hour advance notice for cancellations

Follow these steps to request a refund:

Approved refunds will be processed using the following methods:

In many cases, we prefer to offer exchanges or replacements instead of refunds to ensure you get the Wing Snob experience you deserve.

Exchange Process: Exchanges can often be processed immediately in-store or during the same service period for delivery orders. Contact us as soon as possible to arrange an exchange.

We take food safety and quality seriously. Special policies apply to damaged or defective items:

• Food Safety Issues: Immediate full refund plus replacement meal at no charge
• Temperature Problems: Cold food that should be hot, or improperly stored items
• Contamination: Foreign objects, incorrect allergen handling, or cross-contamination
• Spoiled Items: Food that shows signs of spoilage or has passed expiration
• Packaging Issues: Damaged containers, leaks, or compromised packaging
• Documentation: Photos may be required for quality control and training purposes

For all refund requests and customer service inquiries, please use the following contact methods:

Emergency Food Safety Issues: If you experience a food safety emergency outside business hours, please call our emergency line or visit the nearest medical facility if needed.